Outage Reported On ETA Resolved
This notice is to inform you of a planned major maintenance being performed by Shaw Cable on our Calgary fiber path, which will affect internet service(s) for the impact duration noted below within the planned maintenance time. Every effort will be taken by Shaw's team to minimize service interruptions. The maintenance starts relatively early at 11:00pm MT. We apologize for any inconvenience. Emergency Network Core Maintenance Schedule: Start Time: May 17th, 2021 11:00 pm (Mountain Time) End Time: May 18, 2021 06:30 am (Mountain Time) Impact: Outage up to 7 Hour and 30 Mins Affected Services: Calgary Cable Internet Customers 5/11/2021 3:31:29 PM UTC May 18th 6:30am

Internet service should be restored now. Please let us know if you are still experiencing issues. 4/21/2021 10:34:05 PM UTC

There are still reports of Internet outages. We are looking into it and will update this site when we have more info. 4/21/2021 10:29:58 PM UTC

There was a power failure in the lower mainland area that affected Some Internet users access but it has now been restored. If you are still having issues, please contact our office. Thank you. 4/21/2021 9:29:25 PM UTC

There is currently an Internet outage affecting many of our customers. We do not have any further details at this time. We will update this message once we have more details. We thank you for your patience as we look into the issue. 4/21/2021 9:24:33 PM UTC unknown

This notice is to inform you of maintenance being performed to our Manitoba network which will affect service(s) in Manitoba for the impact duration noted below within the planned maintenance time. Planned upgrade and maintenance to our Network helps prevent unexpected outages and provides the best in class service for our customers. Every effort will be taken to minimize service interruptions and we apologize for any inconvenience.Ticket Number:CHG0328249 - PlannedEvent Description: Urgent Network maintenancePlanned Start Date: April 19, 2021 11:00 pm (Central Time)Planned End Date: April 20, 2021 06:30 am (Central Time)Impact Duration: Outage Up to 6 HoursProvince Affected: MANITOBAThank you. 4/14/2021 9:37:48 PM UTC April 20th

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Helpful Tools for Troubleshooting Speed Issues

Are you experiencing slow WiFi Speeds?

Here is an interesting article on current WiFi Router technologies and what you can expect from your network.

There is also a short, helpful video that may help with troubleshooting some common WiFi problems.

To make it easier for you and us to diagnose connectivity issues, we have a script for obtaining all the details we need. Being a batch script, when you download it your browser will probably display a warning about being a potentially malicious script. It really isn’t. Please “Allow” or “Unblock” the script and confirm that you want to download it. “Run” or “Save” the file. If you saved it somewhere, Right-Click on it, select "Run as Administrator". You should be asked if you're certain you want to run the tool. The process may take several minutes. When finished, the script will create a text file on your desktop, named 'CanCom_Test_Result'. You can then send the contents of that text file to us via email. If it fails to create the text or if you cannot find it, the test results will also be 'copied' to your 'clipboard' and you can then 'paste' them into an email.

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